How The Programme Works 

The Urban Hack is a programme designed for young Londoners to learn the fundamentals of Service Design.

You’ll begin with an immersive 3-day course to develop essential skills and tools, encouraging creative thinking and problem-solving. You’ll join team-up and with guidance from expert coaches you’ll address real-world challenges in your local area, designing and prototyping innovative solutions.

The programme culminates with a Project Development Day where you’ll you'll refine your ideas and present them to an expert panel and members of Ealing Council, demonstrating your ability to create meaningful, pro-social impact in your community.

Immersive, interactive 3-day course to learn a wide range of skills, bring out your creativity and get to know Service Design

1. Dive in

2. Collaborate

Gain and implement expert feedback.

3. Design & Prototype

Learn how to turn your ideas into tangible solutions.

Team up with other participants to tackle challenges in your local area.

4. Test & Tweak

Present your project to Ealing Council.  

5. Showcase 

Digital Badges 

Earn digital badges as you journey through the programme and develop your skills. These badges can be stored in and accessed via an online wallet. You can also share these verified badges on your CV, LinkedIn, or via email. 

Meet the team

Meet the people who make The Urban Hack happen. Our team is dedicated to supporting you as an individual as well as your teams and they’ll guide you through the every step of the programme.

  • Eleanor Rogers

    Course Facilitator

    Eleanor is a Service Design Associate, with experience working with councils across the UK on complex societal challenges.

    She has worked alongside teams in Housing, Early Help and Children Services using a wide range of service design techniques and working in Agile ways to iterate towards solutions. Eleanor's past experience as a facilitator and coach in Public Health Nutrition gives her an ability see challenges as an individual and a system level, as well as to support people to make change in their personal and professional lives.

  • Cheyenne Eugene

    Education Manager

    Cheyenne is a youth-programme producer and facilitator, specialising in personal, social, health and economic education programmes and workshops. She has worked across areas such as early careers, relationships and sex education, environmental education, and civic engagement.

    Cheyenne’s background in youth-based programmes and knowledge of pro-social initiatives ensures The Urban Hack will deliver a valuable and meaningful programme which is relevant to KS5 participants.

  • Becky Lund-Harket

    Project Lead

    Becky is an adaptable project lead with ten years’ experience working across in the education, charity, public and private sectors.

    As a facilitator, she has worked in hundreds of schools across the UK delivering a wide range of life skills workshops, giving her insight to the issues that young people face and what makes a learning environment inclusive, engaging and successful.

Who can join? 

The best Service Design is interdisciplinary, so whether you're into tech, art, science, or just want to make a difference, The Urban Hack is for you.

The Urban Hack 2025 is running in partnership with Villiers High School in Southall. If you would like The Urban Hack to work with your school, please get in touch.